Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep the lobby secure. You control your data and can ask us to update, export or delete it.

Account dataPayment processingSecurity logsCookie preferencesContact records
Explore the Lobby Read FAQ
g9999 How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

We built our data handling around clear principles: collect only what the platform needs, secure it properly, let you see what we hold and delete it when you ask. Every deposit via bKash, Nagad or Rocket is logged for transaction verification, and every login is tied to your device fingerprint to spot unusual account access.

Collection Scope

We gather your mobile number, payment wallet details, device type, browser fingerprint and gameplay history. This data powers account verification, wallet processing, security monitoring and support interactions. We do not collect information unrelated to operating your account.

Cookie Usage

Session cookies keep you logged in and remember your language choice. Analytics cookies track which lobby sections you visit so we can improve navigation. You can disable non-essential cookies in your browser settings without losing core account functions.

Account Security

Your password is hashed before storage and payment data passes through encrypted channels. We log every login attempt with timestamp and device details to detect unauthorised access. If we spot unusual activity we lock the account and send you an alert.

Data Retention

Active account records remain accessible as long as you use the platform. Closed accounts and associated data are deleted after the retention period required by operational and legal considerations in eligible regions. You can request earlier deletion by contacting our privacy team.

PRIVACY CONTACT

Reach Our Privacy Team

If you have questions about this policy, want to see what data we hold or need to update your information, our privacy contact paths are open. We handle data requests within a reasonable timeframe and confirm receipt of every enquiry.

Live Chat Open the chat widget in the account area and select privacy or data request from the topic menu. Our team will guide you through the verification steps and process your request during the conversation.
Email Support Send your data request or privacy question to our support email address. Include your registered mobile number so we can verify your identity before sharing account information or making changes.
Account Settings Log in and visit the privacy section under account settings to review what data we collect, download a copy of your information or delete specific records like old payment details or session history.

Privacy Policy Answers

We collect your mobile number, payment wallet identifiers for bKash, Nagad and Rocket, device type, IP address, session timestamps and bet history. This data is used to verify your identity, process deposits and withdrawals, monitor account security and provide customer support when you contact us.

Yes. Log in and go to the privacy section under account settings to view your stored information, or contact our support team via live chat or email with a data access request. We will verify your identity and send you a copy of your account data.

Active account data remains accessible while you use the platform. If you close your account we retain records for the period required by operational needs and legal obligations in eligible regions, then delete them. You can request earlier deletion by contacting our privacy team with verification.

We share data only when necessary to process your bKash, Nagad and Rocket transactions, prevent fraud or comply with lawful requests from authorities. We do not sell your information to advertisers or unrelated third parties. Payment processors see only the details required to complete your deposit or withdrawal.

Log in and visit account settings to update your contact details, change your password or remove old payment records. To delete your entire account and associated data, contact our privacy team via live chat or email. We will verify your identity and process the deletion request.

We use session cookies to keep you logged in, preference cookies to remember your language choice and analytics cookies to track lobby navigation. Essential cookies are required for the platform to function. You can disable non-essential cookies in your browser settings without losing access to your account or the game lobby.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalAppg9999 AppGamesg9999 Casino

Related pages

g9999 Bangladesh g9999 Casino g9999 App FAQ G9999 Glossary